Quality

Our company provides at least 24 hours of free on-site training to ensure that the operation and maintenance personnel of the procurement unit have sufficient understanding of the principle of the equipment and can quickly troubleshoot simple hardware faults. At the same time, we provide training on the operation and use of application software to the specific operators of the procurement unit, assisting them in publishing information such as text, images, and videos. The training quota is determined by the procurement unit according to the actual situation.
1. A dedicated person is responsible for corresponding management: designate a dedicated business manager to provide on-site services to your company and provide customers with a "one-stop" service;
2. Dedicated person responsible for post letter service: Designate a dedicated customer service center manager to be responsible for daily communication, coordination, and coordination with your company;
3. Complaint handling: All service complaints will be responded to by a dedicated service inspector within half an hour. For service accidents, they will be handled according to the service accident plan, and the final handling result will be replied within two working days;
4. Insurance compensation: After the goods are damaged, our company will notify your company as soon as possible and report to local impartial institutions and insurance companies, and coordinate with your company to handle relevant claim documents;
5. Service improvement: Our logistics experts, professionals, customer service personnel, operators, and relevant personnel from your company's logistics department will regularly review the preliminary work and propose better solutions. Our logistics experts will also provide professional training to your company's staff.
A、 Pickup: Upon receiving customer instructions, pick up the goods at the designated location specified by the customer, with a pickup time difference of no more than 1 hour;
B、 Booking/Warehouse: Ensure completion on the same day and provide written confirmation;
C、 Shipment: All goods will depart on time according to the customer's scheduled time;
D、 Delivery: After the goods arrive at the destination, promptly contact the consignee and deliver them to your doorstep on time;
E、 Query: The response time should not exceed 30 minutes;
F、 Goods tracking is divided into information tracking and manual tracking, with dedicated personnel responsible for timely inquiry.
Information tracking: Customers can check the status of goods on their own with our company's waybill number;
Dedicated person tracking: Dedicated customer service personnel regularly report the status of goods in transit to customers via phone, fax, or email.